Karyu Intelligence · Freight forwarders
Freight forwarders, ranked on what wins the quote.
Shippers compare three or four forwarders before they send a single booking. The firm that is found first, looks current and replies fastest usually wins. We measure all of it, for every forwarder and customs broker in the market.
Where firms in this sector lose work
- Quote request forms that take a day or more to answer, while a competitor replies within the hour.
- Service pages that still describe routes, rates or partners from years ago.
- No clear path to request a quote on mobile, where many first enquiries now start.
- Few or old reviews on the map listing, which is often the first thing a shipper checks.
What we measure for this sector
Every firm is scored on the five pillars of the Karyu Score. For this sector, these measures carry the most weight with buyers:
- Time to first reply on a quote request
- Visibility for lane and service searches such as sea freight and customs clearance
- Mobile quote path and form length
- Review volume and recency
- Trade accreditations shown on site
Markets
- AustraliaOpening first
- SingaporeOpening first
- Hong KongNext wave
- United States and CanadaThird wave
- VietnamSelected sectors
See where your firm ranks
Questions
Which forwarders do you include?
Every forwarder and customs broker with an active website and a registered business in the market, from global networks to independent firms. Firms can claim their profile to correct details.
Do you show our quote response time publicly?
No. Public pages show sector averages only. Named response times are visible to the firm itself and to subscribers.