Ongoing services
Someone looking after your website every day.
Website Care and Maintenance keeps your site up, safe, fast and current, so nobody in your office has to think about it. Every line below opens to show what it is, what we do and why it matters.
What it covers
Uptime monitoring and fast response Watched every five minutes, all day, every day
What it is. A check from outside your website that loads it every five minutes, the way a customer would, and raises an alarm the moment it fails.
What we do. If the site goes down we are told straight away, start work within two business hours, and tell you what happened and what we did about it.
Why it matters. Most owners find out their site was down when a customer tells them. A down site loses the enquiry and the trust in the same moment.
Security certificate and domain renewal watched Acted on 30 days before either runs out
What it is. The security certificate is what puts the padlock in the browser. The domain is your web address, rented year by year.
What we do. We watch both expiry dates and renew 30 days early.
Why it matters. An expired certificate shows a full page "Not secure" warning that most people will not click past. A lapsed domain can take your website and your email offline, and in the worst case be bought by someone else.
Broken links, missing images and the enquiry form tested Every week
What it is. A sweep of every page for links that go nowhere, images that fail to load and pages that error, plus a real test message sent through your enquiry form.
What we do. Anything broken is fixed that week. If the form test fails, it is fixed within one business day.
Why it matters. A form that quietly stops sending is the most expensive fault a website can have, because nothing looks wrong. We find broken links and broken call buttons on most of the sites we review.
Phone speed tested on Google's own tool Every month
What it is. Google's PageSpeed test, run on the key pages as a phone would load them.
What we do. If a score drops by five points or more, we find out why and fix it.
Why it matters. Google uses page experience as one of its signals, and most of your buyers are on a phone. A slow page loses them before it loads.
Software and security updates, tested first Every month
What it is. Updates to everything the site runs on.
What we do. Every update goes onto a private copy of the site first, is checked, and only then made live.
Why it matters. Out of date software is how most small business sites get hacked. Testing first means an update never breaks the live site.
Up to 60 minutes of content changes Every month, live within two business days
What it is. Small edits: text, photos, prices, opening hours, staff, a new testimonial.
What we do. Send it by email or WhatsApp and it is live within two business days. Unused time does not roll over. New pages and new features are quoted first.
Why it matters. Out of date hours and prices cost trust, and Google checks your site against your listing. Many plans include no edits at all.
Every version kept, and enquiries backed up nightly Always, restored within one business day
What it is. A full copy of every version of the site we have ever published, and a nightly copy of form messages kept for 90 days.
What we do. We can put the site back exactly as it was on any day, within one business day.
Why it matters. If anything goes wrong, nothing is lost: not the site, and not the enquiries that came through it.
A monthly website health report Every month, in your private room
What it is. One page: time online, phone speed, form tests passed, enquiries received, and every change we made.
Why it matters. You can see the work being done, which is what keeps a monthly fee feeling worth it.
Support, a yearly review, and you keep your domain Always
What it is. Help when you need it, a 30 minute review call once a year, and full ownership of your web address.
What we do. You keep primary access to your domain. We hold delegated access only, and hand everything over within five business days if you leave.
Why it matters. Plenty of owners have been locked out of their own domain by a former web designer. With us, that cannot happen.
Not included
New pages, new features or a redesign, which we quote first. Email hosting. Outages in services we do not run, such as a booking system, though we tell you when we see one.
What we never do
- Promise a ranking position. Nobody honest can.
- Write, buy or reward reviews.
- Lock you in beyond the agreed minimum.
- Hold your domain or your Google Business Profile. You own both, and we are added as a manager.
Questions
Is this the same as hosting?
Hosting is only the server. Website Care and Maintenance is a person and a monitor looking after the site every day: watching it, testing it, updating it, backing it up and making your changes.
What happens if the site goes down at night?
Our monitor checks it every five minutes, day and night. If it goes down we are told straight away, start work within two business hours, and tell you what happened and what we did.
Do we still own the website and domain?
Yes. You keep primary access to your domain. We hold delegated access only, and hand everything over within five business days if you leave.
Does this include SEO?
No. Getting found on Google is SEO and Google Business Management, a separate plan. Most clients take both, and we quote them together.